Refund Policy

01The $50 deposit

Your $50 reservation deposit is refundable in full, for any reason, at any time before memberships open. Email us and we will return it — we will not ask you why.

If you stay, the $50 is credited against your first charge, whichever plan you choose. You are never charged the deposit twice.

02Monthly membership

There is no minimum term. Cancel whenever you like by emailing us at the address below.

• Cancel before your next billing date and you will not be charged again.
• Months already paid are not refunded, in whole or in part. Your membership runs to the end of the period you have paid for.
• Cancelling stops future charges. It does not remove your name from the log for the period you have already paid.

03The Whole Log

If you have paid the one-time $1,800 and change your mind, write to us within 7 days of payment and we will refund you in full.

After 7 days the payment is not refundable, because by then your log has been set aside, plated and taken out of the season's fifty.

04If your log is slow to wake

Shiitake appear on nature's schedule, not ours, and some logs simply take longer. We will always tell you honestly where yours stands in your monthly report.

If your log has still not fruited after two full growing seasons, we move your name and your engraved plate to another log at no cost to you. You do not need to ask; we will write to you when it happens.

A slow log is not grounds for a refund of months already paid, but you may cancel at any time, as above.

05Damaged or incorrect deliveries

If a quarterly box or a harvest shipment arrives damaged, incomplete or incorrect, email us within 7 days of delivery with a photograph. We will replace it or refund that shipment, whichever you prefer.

Because the harvest is food, we cannot accept returns or exchanges for change of mind.

06Shipping, duties and taxes

Shipping for the quarterly box is included in your membership. Your dried shiitake itself is also covered by your membership — only its shipping is billed separately, at cost.

Customs duties, import taxes and clearance fees charged in your country are set by your government, not by us. We cannot refund them, and a parcel refused or abandoned at customs is not refundable.

07How refunds are paid

Refunds are returned to the card used for the original payment, through Stripe. We start a refund within 3 business days of agreeing it. How quickly it appears on your statement is up to your bank — usually 5 to 10 business days.

Refunds are made in US dollars. If your card is billed in another currency, exchange-rate movement between the charge and the refund is outside our control.